How can we help?

Open the link in your confirmation text or email, or go to Your account, then Orders. You can see when the shop packs it and follow the courier on the map.

If your order is more than 15 minutes past its time, we'll tell you the new time and add £2 credit to your account. If it doesn't arrive, you get a full refund.

You can change it until the shop has packed your order. Message the shop from your order page and they will update it.

Open the order and tap Get help, then "Something's missing". We refund the missing item straight away. No forms.

Tap Get help on the order and choose "Wrong or damaged item". The shop will send the right one, or we refund you.

Take a photo and send it from Get help on the order. We refund you or the shop swaps it, whichever you prefer.

Go to Your account, then Orders, then Return an item. Most items can be returned within 14 days. A courier collects it from your door, or you can drop it at the shop.

As soon as the shop gets the item back. Refunds go to the card you paid with and usually show in 3 to 5 working days.

Yes, within 14 days if you change your mind. After that, the shop warranty covers faults.

Same day in a 2 hour slot (12 to 2pm, 4 to 6pm or 6 to 8pm) for £3.99, free over £30. Express within 1 hour for £4.99. Next day, the cheapest. Or collect it from the shop for free.

We deliver in Manor Park, East Ham, Forest Gate, Ilford and Upton Park, and we are adding more areas. Check your postcode on the delivery areas page.

Free same-day and express delivery on every order for a monthly fee. You can cancel any time from Your account.

Apple Pay, Google Pay or any debit or credit card. Payments are handled securely by Stripe. We never see your full card number.

We email it when you order. You can also download it from the order in Your account.

Nothing is taken for a cancelled order. If you see a pending payment, it drops off your statement in a few days.

Enter your mobile number and we text you a 6 digit code. You can also use your email and password, or Google.

Go to Your account, then Settings, then Delete account. We remove your details, apart from what the law says we must keep for orders.

Use the unsubscribe link in any email, or turn them off in Your account, then Settings.

The shop checked the phone's IMEI number against lost and stolen records before listing it. It doesn't cover condition or battery. Those are on the listing.

Excellent looks like new. Good has light marks you would only see up close. Fair has visible wear on the body, but the screen is clear.

Every used and refurbished phone comes with a shop warranty, shown on the listing. Most are 12 months.