Seller terms

These terms apply to shops that sell on Nearbury. They sit alongside our terms of use. By opening a shop on Nearbury you agree to them.

1. Joining Nearbury

You must be a real shop with a physical address in an area we cover. We check your business, address and identity before your shop goes live, and we can refuse or remove a shop that doesn't meet our standards.

2. Your listings

Only list items you have in stock in your shop. Descriptions, photos, condition and prices must be accurate. Used and refurbished phones must show the grade, battery health and warranty, and must be IMEI checked. Don't list anything on our prohibited items list.

3. Orders

Accept or decline new orders within 5 minutes. Orders that aren't accepted in time are cancelled. Pack each order, check the courier's code at hand over, and keep your stock up to date so customers don't order items you don't have.

4. Fees and payouts

Nearbury charges a fee of 8% on each sale, unless we agree a different rate with you. There's no set-up fee and no contract. We pay your sales, minus fees and refunds, to your bank account every week through Stripe. You can see every payout in your dashboard.

5. Returns and refunds

You must accept returns in line with UK consumer law and our returns policy. If a customer reports a missing or wrong item, we may refund them straight away and recover the amount from your payout after checking with you.

6. Customers and data

Use customer details only to fulfil their orders and answer their messages. Don't contact customers for marketing unless they have agreed.

7. Pausing or closing your shop

You can pause your shop any time from your dashboard. You can close it by messaging us. We may pause or close a shop that breaks these terms, after telling you why.